Get in touch

Questions, feedback, collaboration ideas, or just to say hi โ€” we respond to every message personally.

Send us a message

We typically respond within 24 hours.

Other ways to reach us

We're a small team and we genuinely read everything. Whether it's a quick question or a big idea, we want to hear from you.

๐Ÿ“ง
Email
hello@thedigitalbriefcase.shop
Best for detailed questions
๐Ÿ›
Etsy Messages
etsy.com/shop/DigitalBriefcaseCo
For order-specific questions
๐Ÿ“ฑ
Instagram
@digitalbriefcaseco
DMs open ยท Follow for new releases
โฑ
Response Time
Within 24 hours
Mon โ€“ Fri, 9am โ€“ 6pm ET
Download Issues?

If you're having trouble accessing your files, check your Etsy account under Purchases & Reviews and click "Download Files." Still stuck? Message us and we'll sort it out fast.

Go to Etsy Downloads โ†’

Frequently asked questions

After purchasing on Etsy, log into your Etsy account and go to Purchases & Reviews. Find your order and click the Download Files button. Files are available immediately after payment. Save them to your device or cloud storage right away.
Etsy typically allows 5 downloads per purchase. We strongly recommend saving your files to cloud storage (Google Drive, Dropbox, iCloud) or your computer immediately after downloading so you always have access. If you exceed your download limit, just message us.
Absolutely โ€” all of our products are designed to print beautifully on standard home or office printers. We recommend printing at the highest quality setting on white cardstock (for cards and planners) or regular paper. Most files are US Letter or A4 size.
Because digital products are delivered instantly and cannot be "returned," we don't offer refunds as a standard policy. However, if you have a genuine issue with a file โ€” it's corrupted, the wrong item was listed, or it doesn't match the description โ€” we'll make it right. Just reach out.
All products are licensed for personal use only unless otherwise stated. If you're interested in commercial licensing for a specific product (for example, using a template for client work), please contact us and we can discuss options.
Yes! We love custom projects. Whether you need a template customized with your branding, a bulk order of a product for an event, or something built from scratch โ€” use the contact form above and tell us what you have in mind. We'll get back to you with a quote.